Shipping & returns
Shipping information
Standard shipping (Pošta Slovenije) – 5€
Delivered in approximately 7-10 business days.
Orders placed before 16:00 on weekdays or before 14:00 on Fridays will be processed and shipped within 48 hours.
FREE Shipping (Pošta Slovenije)
Delivered in approximately 7-10 business days.
Valid only for purchases with a total value of more than 100€.
Valid only for deliveries within Slovenia.
International shipping
Shipping time & charges
- Please allow at least 3 weeks or more for international orders to arrive. Further delays may occur due to customs processing times.
- Shipping costs are charged at the checkout and vary depending on the destination. Some items cannot be sent abroad. Oversized and heavy items may require additional charges.
- We currently ship to satisfied customers worldwide using UPS and USPS methods (not all methods are available in all regions). Shipping services to any country or region may be suspended or discontinued due to carrier or import restrictions or other circumstances and we will note those restrictions here.
Customs, taxes & duties
- Customs, taxes and other charges are the responsibility of the buyer, as Kajakaška Oprema does not collect these charges in advance at the time of purchase. For more information on the cost of these fees, please contact your local customs office.
- Please also note any personal purchase restrictions that may apply in your country. If your order exceeds the set limit, you will need to arrange with the broker to clear your order for an additional fee. Kajakaška Oprema cannot arrange this for you.
Returns & warranty
Returns
Our return policy is designed to give customers peace of mind, and we guarantee the quality of the products we sell. If you are not 100% satisfied with your purchase from Kajakaška Oprema, you can simply return your products for a refund within 60 days of purchase, provided they are unused, undamaged and in the original manufacturer's packaging, which includes hang tags to receive your refund. This means that the item(s) must be returned in the condition in which you received it. All returns are subject to assessment by the Returns Department.
Refunds
Once your return is delivered and signed for in our warehouse, please allow up to 7-10 working days* for your return to be processed.c
Once processed, your funds will be returned to your account within 3-5 working days, depending on your original payment method.
*During our busier periods, please allow up to 2 weeks before contacting our customer service team.
Return by mail
Please pack your items securely and carefully to ensure that the returned product is not damaged in transit. Customers are responsible for any costs associated with the returned item or items damaged during transit.
- All goods must be new and unused with all product labels.
- Don't forget to include a copy of your invoice/order number and the completed form (which can be found below under "Warranty"), and send it to:
Batel d.o.o.
Šolska ulica 45,
5250 Solkan, Slovenija
- We will reimburse you for the cost of the items, where applicable, and cover the cost of shipping any replacement to you (exceptions may apply for overseas). The customer is responsible for the cost of returning unwanted items to us (unless we are at fault).
Return exclusions
Please note that in some cases we reserve the right to include a processing fee that would be deducted from your refund.
- For items that need to be cleaned, a 10% fee will be deducted from the refund.
- Undelivered or rejected orders will be refunded to the original method of payment; however, 10% of the processing costs will be deducted from the refund amount.
Exchanges
We do not currently offer exchanges. If you need a different size or product, please return the product for a refund and you can place a new order for your desired product.
Warranty
All the products we carry are the top brands in the industry and come with a full manufacturer's warranty covering product defects. If you have any problems with your items, please send an email to info@kajakaskaoprema.si with as much detail as possible. Include the order number, a description of the problem and photos of the items, including the damaged area. In general, the warranty process can take 4-10 weeks or longer, depending on the manufacturer.
Material defect
The customer can exercise his rights under the material defect law if he notifies the seller of the defect within two months from the date on which the defect was discovered. The consumer must describe the defect in detail in the notification of the defect and give the seller the opportunity to inspect the item.
Please deliver the product to us for inspection. Please enclose a copy of the invoice to reimburse us for the cost of sending the parcel to our address.
A customer who has duly notified the seller of a defect has the right to require the seller to repair the defective product or to refund a proportion of the amount paid in proportion to the defect, or to replace the defective product with a new, faultless one, or to refund the amount paid.
A material defect is considered when:
- the item does not have the characteristics necessary for its normal use or circulation,
- the item does not have the characteristics necessary for the specific use for which the buyer is buying it, which were known or should have been known to the seller,
- the goods do not have the characteristics and qualities that were expressly or tacitly agreed or prescribed,
- if the seller has handed over an item that does not match the sample or model, unless the sample or model was shown for information only.
The Seller is not liable for material defects in the product which become apparent after two years have elapsed since delivery. A defect in the goods shall be deemed to have existed at the time of delivery if it appears within six months of delivery.
The right to claim a material defect in an item is regulated in more detail by the Consumer Protection Act.
Normal wear and tear of the product is not considered a material defect.