F.A.Q.

Orders placed before 16:00 on weekdays or before 14:00 on Fridays will be processed and shipped within 48 hours.

We offer free standard delivery for all orders over 50€ in Slovenia. International shipping does not qualify you for free shipping.

We offer different shipping methods:

• Standard shipping - (7-10 working days)
• Free shipping - (7-10 working days)
• International shipping - (3+weeks)

You can find the estimated transit times for each shipping method on our page Shipping and returns.

Seveda! Za prejem mednarodnih naročil počakajte najmanj 10 dni, odvisno ali je država v EU ali ne. Nadaljnje zamude so možne zaradi časa carinske obdelave. Stroške pošiljanja si boste lahko ogledali med zaključkom nakupa, ko vnesete svojo lokacijo. Za vaše mednarodno naročilo lahko veljajo carine, dajatve, davki, tarife in druge pristojbine, ko vaš paket prispe na cilj. Upoštevajte, da Kajakaška Oprema ne odgovarja za zamude na carini.

We offer free standard delivery for orders over €50 within Slovenia. Exceptions apply for international destinations - free delivery does not apply. See options at checkout.

Kajakaška oprema itself will be open 24 hours a day, every day. Otherwise, we will not send parcels on these days, as they are delivered by an independent company which is not open on the day of the holiday. The shipment will resume on the next working day.

No, transit time does not include the day the package was sent.

Unfortunately, we do not currently offer Saturday delivery.

We are happy to accept returns of products up to 60 days after purchase, as long as they are unused, undamaged and in the original manufacturer's packaging, including any tags that may have been affixed, in order to receive the refund.

Unfortunately, we do not offer exchanges at the moment.

Very simple. Read more on our page Shipping and returns.

Batel d.o.o. (Kajakaška Oprema)
Šolska ulica 45,
5250 Solkan, Slovenija

You are welcome to choose the carrier that offers you the best price, as we accept packages from all carriers.

Returns are processed within 7-10 working days from the date your return is received by our warehouse; however, it may take up to 2 weeks during peak periods. Please be assured that we aim to process returns as quickly as possible.

Once our Returns Department receives your return, we will process your refund within 3-5 working days.

We will return the refund to your original payment method.

All the products we carry are the top brands in the industry and come with a full manufacturer's warranty covering product defects. Read more here.

• Mastercard
• Visa
• American Express
• PayPal
• Offer/invoice to the seller's account
• Cash on delivery

All prices displayed on our website are in EUR (European Euros) by default. Please note: all orders are processed in EUR at checkout.

Unfortunately, as we are not manufacturers, we do not offer wholesale prices.

We are located in the small town of Solkan. We are proud to be right next to the beautiful Soča River, which every year also hosts championship kayaking competitions. Needless to say, we absolutely love it here!

You can visit our page 'Contact' where you can find further information on how to contact us by email or phone, or you can send us a message directly using the form on our website.

Never! We will never share or sell your personal data with anyone. Your data will always remain secure and confidential. For more information in this regard, please read our page 'Privacy policy'.

We do our best to reply to emails as soon as possible, usually within 24 hours.